We want you to be happy with what you buy. This page explains your rights when you buy from us online, and how to send something back.
Your 14-day right to cancel (online and phone orders)
When you buy from us online, by phone or by email, you can cancel your order for any reason within 14 days, and get your money back. You do not have to give a reason.
- The 14 days start the day after you (or someone you name) receive the goods. If your order comes in several parcels, the 14 days start the day after the last one arrives.
- To cancel, tell us clearly before the 14 days end. Email kapow_comics@outlook.com or write to us at Kapow Comics Ltd, 30-31 Byram Arcade, Huddersfield, HD1 1ND. You can use the form at the bottom of this page, but you don’t have to.
- You then have a further 14 days to send the goods back to us.
- Pre-orders are covered in the same way. You can cancel at any time before the item arrives, or within 14 days after it does.
This is your legal right (the Consumer Contracts Regulations 2013). It is not just the shop’s own policy, and it does not apply if you buy something in the shop in person.
What we refund
- The price of the items you return.
- The standard delivery charge you paid for the order. If you chose a faster or dearer service than our cheapest standard one, we refund the cost of our cheapest standard delivery.
- We refund within 14 days of getting the goods back (or of you showing us you have sent them, if that is earlier).
- We refund to the card, PayPal or other method you paid with, unless you ask for store credit instead. Store credit is your choice, never a requirement.
Returning goods
- The cost of sending goods back is paid by you, unless they are faulty or not as described. Please use a tracked or insured service for valuable items, as you are responsible for them until they reach us.
- Post them to: Kapow Comics Ltd, 30-31 Byram Arcade, Huddersfield, HD1 1ND, United Kingdom. Or bring them to the shop during opening hours (Tuesday to Saturday, 9am to 5pm). If you can’t post them, ask us about arranging collection.
- Please put the order number in the parcel.
- Take reasonable care of the goods. We may reduce your refund if they have lost value because you handled them more than you would in a shop (for example a comic that has been read, a sealed item that has been opened, or a graded slab that has been cracked open).
- When we receive your return we will email you to confirm.
Things we can’t take back for change of mind
The 14-day right does not apply to goods made to your order or clearly personalised. Your rights for faulty goods (below) always apply.
Faulty, damaged or not as described
By law, goods must be of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015).
- If your item arrives damaged or faulty, contact us promptly at kapow_comics@outlook.com with your order number. Photos help.
- Within 30 days of delivery you can reject faulty goods and get a full refund, including delivery and the cost of returning them.
- After that we may offer a repair or replacement first; if that doesn’t work, you can have a price reduction or a refund.
- If something goes wrong in transit, we will deal with it. You don’t need to chase Royal Mail yourself.
- Condition is described in the listing (for example the grade on a CGC slab). If an item isn’t as described, tell us and we’ll put it right.
Purchases made in the shop
If you buy in person, you have your legal rights for faulty goods. Any other returns are at our discretion; ask at the counter.
Cancellation form (optional)
You can copy this into an email or letter.
To: Kapow Comics Ltd, 30-31 Byram Arcade, Huddersfield, HD1 1ND, kapow_comics@outlook.com
I/We hereby give notice that I/We cancel my/our contract for the following goods: ______
Ordered on / received on: ______
Order number: ______
Name and address: ______
Signature (only if on paper): ______ Date: ______
Questions
Email kapow_comics@outlook.com, phone 01484 442749, or call in to the shop.
Kapow Comics Ltd is registered in England and Wales, company number 08996141, VAT number GB 185 8776 41. Registered office: 6 Greenacre Gate, Lepton, Huddersfield, West Yorkshire, HD8 0LP.